Day 8 Experiences FAQ
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Login
to submit a new ticket
Check ticket status
Knowledge base
The Yacht Week
General
24
When will the bookings open for Summer 2020?
What will I do on The Yacht Week?
How do we join TYW?
Can I rent a yacht for only a few days?
Are your events exclusive to TYW guests?
View all 24
Bookings
9
When will I receive the arrival information?
How do I log in to my booking?
Can I change items in the food package?
After making the booking when do I need to pay for the yacht/cabin?
When is the latest I can add/remove a food/drink package on my booking?
View all 9
Cabin Bookings
7
What type of food will be served on board?
What is the yacht security deposit for cabin bookings?
Who will I be sailing with?
What type of yacht will I be on?
Can I be placed on the same yacht as my friends?
View all 7
Can't Book a Full Yacht?
4
Can I book as a single traveller?
Can we book if it is 3 of us?
Is it safe to join a yacht through Crew Finder?
How can I book multiple cabins?
Croatia Original Route
11
What will the itinerary look like for Croatia Original Route?
What marinas will the yachts depart from for Croatia Original Route?
What time is check in/check out for Croatia Original Route?
Could I catch a departing flight on Friday night for Croatia Original Route?
Is there a grocery store close to my marina?
View all 11
Croatia Ultra Route
7
What will the itinerary for Croatia Ultra Route look like?
How can I go to Ultra if I'm booked on the Croatia Original Route?
Are Ultra tickets included in the price?
Will the Croatia Original Route be affected during Ultra week?
Can I cancel Ultra tickets?
View all 7
Greece Athens Route
11
What will the itinerary look like on the Greece Athens Route?
What marina will the yachts depart from on the Greece Athens Route?
When do I checkin/check out for the Greece Athens Route?
Can I catch a departing flight on Friday night for Greece Athens Route?
Is there a grocery store in Alimos Marina?
View all 11
Montenegro Adriatic Route
11
When do I check in/check out on the Montenegro Route?
What will the itinerary look like on the Montenegro Route?
What does a 6-day route mean?
What marina will the yachts depart from on the Montenegro Route?
Can I catch an early return flight on the Montenegro route?
View all 11
Caribbean (British Virgin Islands) Route
10
What will the itinerary look like in the British Virgin Islands?
What marina will the yacht depart from in the British Virgin Islands?
When do I check in/check out in the British Virgin Islands?
Can I catch an early return flight in the British Virgin Islands?
Is there a grocery store in Road Town?
View all 10
Yachts
9
Can I swap the yacht I booked?
Can I play music through the yacht speakers?
Will towels and sheets be provided on the yacht?
Which yachts have air conditioning?
Is there a safe on the yacht?
View all 9
Skipper/Host
11
How do I become a skipper or host for The Yacht Week?
When will the skipper/host be assigned to our yacht?
Does the skipper/host require one of the spots I can see on the yacht booking page?
Can I remove/add a host/skipper to my booking without any extra cost?
How can I request a specific skipper/host?
View all 11
Ratio
5
Can I make changes in my crew ratio?
Can I book a yacht with only guys/girls?
What happens if I can't find uphold my booking ratio?
Can you help me find people for my crew?
I will not be able to join my crew, how can I find someone to replace me?
Payments/Cancellations
9
Will I get my money back if I cancel?
Can crew members pay towards the booking total?
My payment shows as failed/pending, what do I do?
How do I pay?
How do I know when to pay?
View all 9
The Ski Week
General
11
When do the bookings open?
What destinations do you go to?
When will I receive the itinerary?
What can we expect to do during the week?
How do I sign up to TSW onsite events?
View all 11
Bookings / Payments
6
Can I pay in instalments or do I have to pay all at once?
How much do I have to pay upon booking?
Can I cancel my booking and get a refund?
Is it possible to make a wire transfer?
My payment is not going through, can you help me?
View all 6
Niseko, Japan
12
Which airport should I fly into?
Do you organise transfers?
What is the accommodation like?
Is there a weekend option available?
How close are we staying to the slopes?
View all 12
Obertauern, Austria
15
Which airport should I fly to?
Do you organise transfers?
What type of accommodation do you have?
Is there a weekend option available?
Can I get ski lessons?
View all 15
Aspen Snowmass, USA
21
Which airport should I fly to?
Do you organise transfers?
What type of accommodation do you have?
When should I arrive and when does the event finish?
What will we do during the day?
View all 21
Yachts and Friends
General
1
What's included?
Skipper
1
What is a Skipper?
Hostess
2
Test question?
Another question?
Help Desk Software
by Freshdesk