Bookings / Payments

Can I pay in instalments or do I have to pay all at once?
Yes, you can pay in 3 instalments. The size and timing of these instalments are as follows: Instalment 1 - 10% of total balance within 24 hours of b...
Thu, 1 Aug, 2019 at 4:11 PM
How much do I have to pay upon booking?
For Austria and Aspen, we require a deposit of 10% of the total balance within 24 hours of booking. If the deposit is not paid, then your reservation will e...
Thu, 5 Sep, 2019 at 3:36 PM
Can I cancel my booking and get a refund?
In the case of cancellation, refunds are dependent on the time of cancellation. Please check clause 52 of our terms and conditions for the exact details.
Tue, 6 Aug, 2019 at 12:19 PM
Is it possible to make a wire transfer?
Unfortunately we do not have this option. All payments need to be done by card.
Thu, 1 Aug, 2019 at 4:16 PM
My payment is not going through, can you help me?
First of all, please try to pay from another browser. If this doesn't work you will need to contact your bank to ensure they are not stopping the payme...
Thu, 1 Aug, 2019 at 4:18 PM
My payment shows as failed/pending, what do I do?
If it says failed/pending it means that the payment has not and will not go through. First of all, please try to pay from another browser. If your payment i...
Tue, 6 Aug, 2019 at 12:20 PM