Payments/Cancellations

Will I get my money back if I cancel?
If cancelling within 24 hours of placing your booking you will receive a full refund of the 10% deposit. Please note, the 24 hour period begins when you p...
Fri, 13 Sep, 2019 at 11:13 AM
Can crew members pay towards the booking total?
Once the yacht is booked, the lead booker can invite friends to the crew list by entering their email. They will then be able to create their own profil...
Fri, 13 Sep, 2019 at 11:20 AM
My payment shows as failed/pending, what do I do?
If it says failed/pending it means that the payment has not and will not go through. First of all, please try to pay from another browser. Google Chrom...
Wed, 14 Sep, 2016 at 12:35 PM
How do I pay?
Please log in to your booking and you will be able to view the due dates, all past payments and make payment. All payments need to be made via the book...
Fri, 13 Sep, 2019 at 11:17 AM
How do I know when to pay?
Please log in to your booking and here you will be able to view details of all the instalments and due dates. You can also make payment here. It is the l...
Fri, 13 Sep, 2019 at 11:25 AM
What additional costs can I expect on site?
You can read more about the additional costs on site here. Cabin bookings and yacht bookings vary in what is and isn't included, so be sure to refer ...
Fri, 13 Oct, 2017 at 10:31 AM
Will there be a card fee when I make payment?
No, we do not charge card fees. Contact your bank as they may charge their own card fees or foreign transaction fees.
Fri, 13 Sep, 2019 at 11:22 AM
Will the yachting company withdraw the yacht security deposit from my card or only put it on hold?
The money will be put on hold. It can take up to 4 weeks for it to be available again once the charter company have released it. The exact time depends la...
Fri, 13 Sep, 2019 at 11:24 AM
What is the yacht security deposit? Why do I need to pay it?
The yacht security deposit is a security payment made to the yachting company at check-in. It may be used against any damages caused to the yacht during...
Mon, 4 Dec, 2017 at 11:48 AM