When will I receive the arrival information?
On your booking page you can view arrival details such as suggested arrival time and airport, as well as some blogs and pages regarding packing and TYW prep...
Fri, 13 Sep, 2019 at 10:26 AM
How do I log in to my booking?
Please log in to your booking here, and from there you will be able to view your booking. If you have not yet completed your profile details you wil...
Tue, 10 Oct, 2017 at 5:03 PM
Can I change items in the food package?
No you cannot make any changes to the food packages, but you can always go to the supermarket and top up with things that you are missing. 
Fri, 13 Sep, 2019 at 10:27 AM
After making the booking when do I need to pay for the yacht/cabin?
We offer a payment plan for you to be able to pay for your booking gradually, rather than all at once! 1. 10% of the total cost of the booking must ...
Fri, 13 Sep, 2019 at 10:29 AM
When is the latest I can add/remove a food/drink package on my booking?
Food/drink packages can be added to the booking through the booking page by the lead booker up to 10 days prior to departure. The lead booker can remo...
Fri, 13 Sep, 2019 at 10:32 AM
I can't view the booking I just made, what am I doing wrong?
You need to complete your personal details, including passport number and nationality, on your profile to be able to access your account and booking. ...
Tue, 10 Oct, 2017 at 4:32 PM
I have received an invitation from the booker of my yacht but I cannot log in. What can I do?
Be sure the email they used to invite you is the one you are logging in to your account with. If you still have troubles, send an email to info@theyacht...
Tue, 10 Oct, 2017 at 4:35 PM
When is the latest I can add new crew members?
You need to finalise the crew list 4 weeks before your departure. If you need to make a last minute change please email and we wil...
Tue, 10 Oct, 2017 at 4:38 PM
Is it possible to change the lead booker?
Yes, the current lead booker should email and copy in the new lead booker to confirm they agree. We will then be able to adjust the le...
Mon, 12 Feb, 2018 at 9:20 PM